Messaging Agent

📋 Description

• Multitask in a fast-paced, dynamic environment.
• Learn and retain knowledge of LivePerson services to assist customers.
• Assist with support requests related to the messaging platform and API-based solutions.
• Respond to support requests that are received via messaging.
• Work with global customers to resolve complex technical issues.
• Provide technical support, ensuring that department goals are achieved and escalations as needed.

🎯 Requirements

• Proven customer service and technical troubleshooting skills with Enterprise level clients
• Excellent written and verbal communication skills in English
• Self-learner with the ability to acquire new knowledge and work with new technologies
• Basic knowledge in troubleshooting SaaS applications
• Basic knowledge of Networking (Firewall, ipconfig, etc.)
• Basic knowledge of HTML, JavaScript, CSS

🎁 Benefits

• Health: medical, dental, and vision
• Time away: 28 vacation days
• Development: Generous tuition reimbursement and access to internal professional development resources
• Additional: Food Vouchers