Mgr, Inside Sales

📋 Description

• Lead and scale Patient Experience team across phone, chat, and email.
• Own hiring, onboarding, performance management, and career development.
• Set team goals aligned to KPIs; drive consistent execution.
• Improve patient satisfaction, team efficiency, and service quality.
• Oversee QA for calls, chats, emails, and faxes with actionable feedback.
• Escalation point for complex patient concerns; drive resolution with teams.

🎯 Requirements

• Bachelor's degree or equivalent work experience.
• 5+ years customer service; 2+ years in people management.
• Experience scaling CS teams in high-volume environments.
• Healthcare/biotech experience; HIPAA/PHI knowledge.
• MS Office suite; CRM (Salesforce) and call center tech.
• Excellent verbal/written communication; strong analytics; prioritize.

🎁 Benefits

• Comprehensive medical, dental, vision, life, disability benefits.
• Fertility care benefits and family leave options.
• 401(k) plan with company match and commuter benefits.
• Generous employee referral program.
• Free testing for employees and immediate family.