Microsoft Dynamics 365 Service Operations Solution Architect

📋 Description

• Lead end-to-end D365 Service Operations design across Field Service, CS, CC, PO.
• Translate client service ops into scalable D365 solutions (work orders, assets, contracts).
• Draft solutions with Ludia leadership, Microsoft FastTrack, and Sales; enable Copilot.
• Lead client engagements (remote/onsite), meetings, MS visits, and training.
• Architect integrations between D365 service apps and D365 Finance & SCM.
• Design Field Service lifecycle: work orders, scheduling, assets, mobile.

🎯 Requirements

• 7+ years of Dynamics 365 solution delivery across CE and Field Service.
• Experience with end-to-end D365 service ops and Field Service deployments.
• Strong client-facing and leadership skills; ability to lead teams.
• Experience with Azure DevOps to track scope items (Epics, Features, Tasks).
• Knowledge of Copilot capabilities in Dynamics 365 and AI agent concepts.
• Willingness to travel up to 50% within the United States.

🎁 Benefits

• Remote when not traveling.
• Unlimited PTO.
• Full health benefits, vision, and dental.
• Company-wide time off at year end.
• 401K plan.