Own the commercial relationship for ~60–70 mid-market brands.
Drive retention and revenue growth across the customer lifecycle.
Collaborate with onboarding, product teams, and technical staff to deliver value.
Lead renewal and upsell negotiations for long-term commitments.
Develop strategic account plans to drive expansion and platform usage.
Forecast retention and expansion; partner cross-functionally to grow outcomes.

🎯 Requirements

2-3+ years in account management, customer success, or strategic sales.
Strong proficiency in French (written and spoken).
Experience managing complex SaaS or tech-enabled accounts.
Proven ability to lead executive-level relationships and influence decisions.
Strong commercial acumen with contract negotiation and forecasting.
Data-driven, cross-functional collaborator with excellent communication.

🎁 Benefits

Equal Opportunity Employer; diverse backgrounds encouraged.
Hybrid work model with offshore partnership support.

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