Mid-Market Customer Success Manager

📋 Description

• Product Expertise: Understand Canary products and communicate value.
• Client Onboarding: Lead onboarding, collect requirements, run webinars, set up.
• Drive Customer Value: Partner with clients to meet goals and show value.
• Relationship Management: Build relationships with stakeholders; coordinate with Sales to identify growth.
• Portfolio Growth: Own book and identify growth opportunities with Sales.
• Strategic Insight: Advise clients and align with Canary's goals.

🎯 Requirements

• Bachelor’s degree (BS/BA).
• 2-3 years in account management or customer success in B2B SaaS.
• Strong CS methodologies and best practices.
• Excellent communication and presentation; build trust with diverse stakeholders.
• Manage multiple accounts and prioritize tasks effectively.
• Collaborative and proactive with cross-functional teams; hospitality exp a plus.

🎁 Benefits

• Canary Days: monthly company-wide days off.
• Self Improvement Club: budget for personal goals.
• Professional Development Chats: budget for cross-functional PD.
• Travel Reimbursement: visit NYC, SF or Dallas offices with a stipend.
• Personal Travel Reimbursement: hotel credit with Canary partners.
• Stock option grant: subject to board approval.