Mid-Market Customer Success Manager

📋 Description

• Manage portfolio of roughly 60-75 accounts in our Commercial segment (SMB and Midmarket companies
• Own customer onboarding, ensuring a seamless transition to our products or services
• Drive product adoption of Handshake through on-going guidance and training that align with each
• Build and nurture strong, relationships with various personas on the customer side; including
• Develop and execute customer success plans, proactively identifying and mitigating churn risk
• Run and maintain regular customer calls and Quarterly Business Reviews (QBRs)

🎯 Requirements

• 3+ years in Customer Success, Account Management or Consulting
• 5+ years work experience
• Strong business acumen and deep knowledge of Customer Success practices
• Customer-centric mindset
• Exceptional presentation, communication, and interpersonal skills
• Ability to collaborate effectively with cross-functional team

🎁 Benefits

• Ownership: Equity in a fast-growing company
• Financial Wellness: 401(k) match, competitive compensation, financial coaching
• Family Support: Paid parental leave, fertility benefits, parental coaching
• Wellbeing: Medical, dental, and vision, mental health support, $500 wellness stipend
• Growth: $2,000 learning stipend, ongoing development
• Remote & Office: Internet, commuting, and free lunch/gym in our SF office