Mid-Market Customer Success Manager

📋 Description

• Lead the future of dentistry with Overjet’s software platform through customer success initiatives.
• Manage Mid-Market accounts, engaging dental office leadership and central office leadership.
• Drive client success during pilot phases to win against competitors.
• Execute the customer success strategy with high-touch relationship building.
• Achieve KPIs around expansion, usage, and upsell using data-driven insights.
• Improve onboarding, training, implementation, and ongoing account reviews to reduce churn.

🎯 Requirements

• Bachelor’s degree or extensive experience.
• 3+ years in customer success for B2B SaaS.
• Experience with renewals, expansions, and upsells.
• Excellent communication and interpersonal skills.
• Experience in Management Consulting preferred.
• Interest in AI, insurance, dentistry, and technology.

🎁 Benefits

• Hybrid workplace with in-person and remote options.
• 401k plans with matching.
• Medical, Dental and Vision coverage with substantial employee premium coverage.
• Life and AD+D Insurance.
• 8 weeks Paid Parental Leave.
• Optional HSA with Employer contribution and learning stipends.