Mid-Market Customer Success Manager - APAC

📋 Description

• Proactively manage a mid-market customer portfolio with up-market exposure.
• Build strategic relationships with C-suite and executives.
• Translate platform usage into business goals and ROI.
• Use a consultative approach to diagnose root causes and build a business case.
• Lead engagement cadence: check-ins, health checks, success plans.
• Advocate for customers with product teams and cross-functional partners.

🎯 Requirements

• Experience owning B2B SaaS accounts driving value, adoption, retention.
• Consulting mindset: structured problem solving, comfortable with ambiguity.
• Executive presence; engage C-suite and translate value into ROI.
• Systems thinking: map tech/process/people and design a cross-functional strategy.
• Familiarity with CRM/marketing tech and AI-native products.
• Strong written and verbal communication; ability to present to executives; travel up to 25%.

🎁 Benefits

• Meaningful equity package
• Medical and life insurance
• Superannuation
• 28 days annual leave
• Community Impact Days
• Complete laptop/workstation