Mid-Market Customer Success Manager

📋 Description

• Lead integration of Harvey into client workflows.
• Train and enable end users to adopt Harvey daily.
• Manage 40+ mid-market client relationships.
• Create scalable processes, playbooks, and email cadences.
• Track adoption metrics to drive client ROI.
• Foster engagement and advocacy within organizations.

🎯 Requirements

• Experience managing a high volume of client cases in legal or SaaS.
• Excellent communication and strategic planning skills to influence stakeholders.
• Results-driven with ability to prioritize tasks and demanding customers.
• Empathetic, committed, structured, and team-first mindset.
• Experience with Salesforce and Catalyst preferred.

🎁 Benefits

• Be at the forefront of AI tech, directly impacting clients.
• Contribute to growth and direction of our Customer Success program.
• Collaborative environment supporting growth, learning, and development.