Mid-Market Customer Success Manager

📋 Description

• Lead integration of Harvey into client workflows for adoption
• Train end users to adopt Harvey as a must-have product
• Manage 40+ mid-market client relationships with a prescriptive approach
• Create scalable processes: docs, playbooks, email cadences, automation
• Track adoption metrics and ROI to guide strategy
• Maintain customer health and renewal readiness

🎯 Requirements

• Experienced professionals from legal firms or SaaS with high-volume client management
• Strong communication and strategic planning; influence stakeholders
• Results-driven; prioritize tasks and demanding customers
• Team player; empathetic, committed, structured, motivated, collaborative
• Experience with Salesforce and Catalyst is preferred, but not required

🎁 Benefits

• Be at the forefront of AI technology and innovation, impacting client businesses
• Contribute to growth and direction of the Customer Success program
• Collaborative environment that supports growth, learning, and development