Mid-Market Customer Success Manager

📋 Description

• Own portfolio from onboarding to renewal and expansion.
• Drive utilization and engagement; ensure seats filled and value.
• Lead renewals and expansion with quarterly revenue targets.
• Run high-quality partner touchpoints: reviews, onboarding.
• Build internal case for partners; cross-functional collaboration.
• Improve systems; document, automate, and write playbooks.

🎯 Requirements

• 6-10 years in customer success or account mgmt at a B2B SaaS/tech company.
• Worked with HR, L&D, or People Ops stakeholders.
• Commercially oriented; relationships drive revenue.
• Operationally sharp; CRM tools (HubSpot preferred).
• Experience with coaching as a participant or practitioner is a plus.
• Ability to own accounts end to end and hit retention/expansion targets.

🎁 Benefits

• Fully Remote, with preference of NY, LA, or SF
• Competitive salary and equity
• Medical, dental, vision, and a 401k plan
• Unlimited vacation (we actually mean this)
• $500 home office stipend
• Access to your own Mento Coach