Mid-Market Customer Success Manager

📋 Description

• Lead the integration of Harvey into client workflows for seamless adoption.
• Train users and evangelize the power of LLMs to drive daily Harvey use.
• Serve as primary contact for 40+ mid-market clients with a consultative approach.
• Create playbooks, docs, emails, and automation to scale mid-market ops.
• Track adoption metrics to maximize client ROI and satisfaction.
• Promote user engagement and turn stakeholders into Harvey advocates.

🎯 Requirements

• Experience with legal firms or SaaS managing many client cases.
• Strong communication and strategic planning; able to influence stakeholders.
• Results-driven, able to prioritize tasks and demanding customers.
• Empathetic, committed, structured, motivated, and collaborative; team-first.
• Experience with Salesforce and Catalyst preferred, but not required.

🎁 Benefits

• Be at the forefront of AI tech and client impact.
• Build out CS playbooks and processes for growth.
• Collaborative environment with learning and development.