Mid-Market Customer Success Manager

📋 Description

• Own health, retention, and expansion for mid-market accounts.
• Strategic point of contact for in-region customers.
• Develop and maintain structured account plans.
• Monitor usage and health trends; identify churn risk.
• Lead end-to-end renewal cycles; negotiate terms.
• Identify expansion opportunities; align with product.

🎯 Requirements

• Proven experience in CS/Account Management/Renewals in B2B SaaS.
• Strong retention/renewal forecasting and churn risk mitigation.
• Ability to drive expansion opportunities; align goals with outcomes.
• Solid technical/product fluency; translate insights into business value.
• Experience leading strategic business reviews and executive-level presentations.
• Data-driven using health scores and analytics to identify trends.

🎁 Benefits

• Hybrid working: The option to work from almost anywhere for up to 90 days per year.
• Remote Work Budget: $650 budget to set up your home office space.
• L&D Budget: $1,000 annual Learning & Development budget to use on growth.
• Holidays: 25 days of annual leave + US Public Holidays.
• Birthday Leave: An extra day off for your birthday.
• Enhanced Parental Leave: 16 weeks fully-paid leave.