Mid Market Onboarding Coach

📋 Description

• Serve as the trusted advisor for assigned mid-market customers, providing strategic guidance on
• Own the customer relationship end-to-end—guiding system setup, resolving escalated issues across
• Build trusted relationships with property leadership, owners, and key stakeholders, partnering with
• Act as a strategic consultant throughout onboarding, identifying opportunities to expand
• Collaborate with Sales, Product, Customer Success, and Support to convert onboarding feedback into
• Deliver consultative training and coaching that empowers customers to confidently learn, adopt, and

🎯 Requirements

• 4+ years of hospitality operations experience, preferably in leadership or senior operational roles
• Demonstrated expertise in hotel operations, including front office, reservations, revenue
• 2+ years of SaaS onboarding, implementation, customer success, account management, or
• Proven ability in emotional intelligence and trust-building, comfortable engaging directly with
• Strong consultative, problem-solving, and project coordination skills, managing multiple
• Exceptional technical aptitude and learning agility, with the ability to leverage AI and quickly

🎁 Benefits

• Remote First, Remote Always
• PTO in accordance with local labor requirements
• Fully Paid Parental Leave
• Home office stipend based on country of residency
• Professional development courses in Cloudbeds University
• Access to professional development, including manager training, upskilling, and knowledge transfer