Mobile Telecommunications Support Associate

📋 Description

• Handle inbound and outbound customer calls about mobile products/services
• Demonstrate empathy and active listening for positive experiences
• Troubleshoot and resolve mobile-related issues; provide solutions
• Accurately document call details and actions in ticket notes
• Escalate unresolved/complex issues timely via appropriate channels
• Adhere to program guidelines, policies, and compliance

🎯 Requirements

• Must be 18+ with 2-3 CXC/GCE subjects incl. English or US high school diploma/GED
• Minimum 3 subjects incl. English with recognized credentials
• Valid government ID, TRN and NIS card
• Pass background check and drug test as needed
• Flexible availability; able to train/work onsite; weekends/holidays
• Experience in customer service is a plus; strong problem-solving

🎁 Benefits

• Competitive compensation, training, and performance incentives
• Paid vacation/sick leave; health and life insurance
• Onsite benefits: meals, transportation/shuttle services
• Career development and advancement opportunities
• Referral programs and reward/recognition programs