Mobile Telecommunications Support Associate

📋 Description

• Handle inbound and outbound customer calls relating to mobile phone products and services
• Demonstrate empathy, patience, and active listening to ensure positive customer experience
• Resolve customer queries effectively, including troubleshooting mobile related issues and providing
• Accurately document call details and actions taken in the ticket notes for each interaction
• Escalate unresolved or complex issues through the appropriate channels in a timely manner
• Adhere to program guidelines, company policies and compliance requirements at all times

🎯 Requirements

• Must be 18 years and older
• A minimum of 2-3 CXC/GCE subjects inclusive of English Language, or a U.S. high school diploma or
• Must have a valid (not expired) government issued ID, TRN and NIS card
• Must be able to pass a criminal background check and drug test as needed
• Must have flexible availability to work any day and any assigned shift weekly (Weekends and Public
• Must be able to train and/or work onsite

🎁 Benefits

• Competitive compensation packages inclusive of base pay, incentives, overtime and shift
• Annual merit increase based on performance
• Paid training
• Discounts for several corporate and retail partners for services and products once Sutherland ID is
• Excellent training and supervisory support to help you feel comfortable servicing customers
• Competitive salary with attractive and attainable PBI structure