Monitoring Specialist

📋 Description

• Join the Monitoring Team in Playtech Managed Services (PTMS).
• Perform Monitoring, Incident Management, Redundancy and Incident Reporting activities.
• Work on shifts (16/7 coverage).
• Monitor multiple business systems and detect incidents across multiple service dependencies.
• React by executing appropriate redundancy protocols based on service type.
• Coordinate incident communication with multiple parties.

🎯 Requirements

• Willing to develop career in Incident Management.
• Previous experience in Monitoring, Incident Management or similar role (minimum 1 year, recommended
• Knowledge of Monitoring and Incident Reporting methodologies and processes.
• Good written and verbal communication skills in English; able to communicate with team members
• Speaking, Reading and Writing in Brazilian Portuguese (bonus).
• Experience with Grafana or similar tools (bonus).

🎁 Benefits

• Empowerment, support, and mentoring
• Constant learning and development opportunities
• Active lifestyle and mental well-being
• Fun company events