Mortgage Loan Specialist (Back-office)

📋 Description

• Responding to customer queries in a timely & effective manner via ZenDesk or other customer
• Documenting & logging issues (as well as customer compliments & complaints)
• Working with customers to help them go through our application flow when required
• Tracking customer experiences across online & offline channels using logs, dashboards, and CRM

🎯 Requirements

• Core Industry Experience: 2+ years of direct experience within a US-based consumer lending or
• Technical Income Verification: Proven expertise in evaluating multi-layered asset and income
• Compliance & Risk Mitigation: Strong practical knowledge of BSA/AML guidelines, CIP/KYC
• Flood Lifecycle Management: Solid operational understanding of the Flood Disaster Protection Act
• Blended Support Capacity: Experience in customer-facing roles within financial accounts, with
• Fintech & Task Tooling: Proficient in ZenDesk, Asana, Google Workspace, and internal CRM

🎁 Benefits

• Monthly salary rate of Php75,000 to Php90,000
• HMO provided after 30 days
• Internet Allowance
• Devices and Equipment provided