MQ (Medical Quality) Complaint Management Specialist

📋 Description

• Serve as a subject matter resource for medical quality complaint processes, workflows, systems
• Review escalated complaint files for completeness, accuracy, and compliance with established
• Identify missing, incomplete, or unclear information and proactively contact complainants
• Accurately document collected information in applicable complaint-management systems while
• Independently pull and monitor MQ reports each morning and midday and track new and open complaint
• Manage a high-volume workload while maintaining accurate documentation, meeting deadlines, and

🎯 Requirements

• Experience reviewing detailed records, complaint files, quality documentation, case-management
• Exceptional attention to detail and a strong commitment to complete, accurate, and consistent
• Demonstrated ability to independently manage a high-volume workload while meeting deadlines and
• Strong written and verbal communication skills, with the ability to professionally obtain
• Ability to quickly learn and effectively navigate multiple software applications, systems
• Intermediate proficiency with Microsoft Office, including Excel, Word, PowerPoint, and Outlook.

🎁 Benefits

• Full-time remote position in the United States.
• Base pay range of $65,220–$89,683 per year, with starting compensation determined by factors such
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) retirement plan.