MSP Technical Support Specialist

📋 Description

• Receive, triage, and respond to inbound support tickets within defined SLA windows.
• Diagnose and troubleshoot basic hardware, software, networking, and connectivity issues.
• Support remote desktop sessions, account management tasks (Active Directory / Azure AD), and basic network troubleshooting.
• Document interactions and resolutions in PSA/ticketing systems (ConnectWise, Autotask, HaloPSA).
• Escalate complex issues to senior engineers with detailed handoff notes.
• Assist with user onboarding/offboarding, device setup, access provisioning, and maintain knowledge base.

🎯 Requirements

• Experience in an MSP environment is mandatory.
• Passion for IT and desire to grow within an MSP.
• Windows 10/11, Microsoft 365, and common business applications knowledge.
• Foundational networking concepts: TCP/IP, DNS, DHCP, VPN.
• Strong written and verbal communication with a customer-first mindset.
• Ability to follow processes, take direction, and escalate appropriately.

🎁 Benefits

• Real growth opportunities.