Added
9 days ago
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Full time
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Related skills

python typescript ai zendesk workflows

📋 Description

  • Own the full support surface from live chat to escalations
  • Live support via Apple Messages for Business
  • Ticketed support via Email, Zendesk, X, and Discord
  • Bug triage: reproduce issues, fix small issues, escalate
  • Build AI-driven workflows: auto-triage, deflection, routing
  • Primarily TypeScript and Python; strong technical depth

🎯 Requirements

  • Rigor under pressure: manage live responses
  • Platform thinking: design scalable automations
  • Technical depth: read code, reproduce bugs, write repro steps
  • Low ego: collaborate with a high talent bar

🎁 Benefits

  • Ownership and autonomy to shape the support surface
  • Opportunity to build AI-driven automation workflows
  • Strong engineering culture with deep technical peers
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