Multilingual Customer Success Manager

📋 Description

• Onboard new customers across EU markets, guiding setup and training
• Support customers via email, chat, video and in person—where language or local context matters
• Build long-term relationships by proactively engaging with your assigned accounts
• Monitor account health, usage, and risks
• Help operators get more value from Stora, surfacing opportunities and promoting key features
• Use tools like HubSpot, Notion, and Stripe to track progress and inform decisions

🎯 Requirements

• Fluent English; professional fluency in at least two of French, Spanish, or German
• Experience in Customer Success, Account Management, Onboarding, or similar SaaS role
• Strong communication to explain software clearly to customers
• Structured, organized; manage multiple customers, priorities, follow-ups
• Good commercial instinct to spot risks and opportunities
• Confidence working cross-functionally with Product, Sales, and Support

🎁 Benefits

• Share options
• 35 days holiday
• Private health insurance (you + family)
• Company Pension plan
• Remote with optional office access
• Apple hardware