National Client Success Manager

📋 Description

• Own relationships with multiple accounts and meet client expectations.
• Maintain knowledge of industry trends and tech developments.
• Collaborate with support and product teams; advocate for accounts.
• Serve as primary contact for assigned top accounts.
• Provide proactive quarterly engagement with KPIs and recommendations.
• Monitor renewals and update Salesforce; identify expansion opportunities.

🎯 Requirements

• 3-5+ years of client success or account management.
• Excellent customer service; experience with executives.
• Proactive and confident in building relationships and collaboration.
• Exceptional written and verbal communication.
• Strong problem solving, judgment, and interpersonal skills.
• Ability to work with all levels of the organization.

🎁 Benefits

• Generous annual bonus opportunity
• 401(k) with employer match
• Flexible Time Off
• 11 paid holidays
• Medical, Dental, and Vision insurance
• Health Savings Account with employer match