National Director, Customer Service

📋 Description

• Customer Service Strategy: Develop and implement a unified customer service strategy, including
• Process Standardization: Create repeatable processes, playbooks, and service guidelines that
• Performance Measurement: Establish and monitor key performance indicators, including customer
• Operating Model Optimization: Assess which customer service functions should be centralized as
• Technology and Innovation: Oversee the selection, implementation, integration, and optimization of
• AI-Driven Modernization: Lead initiatives that leverage artificial intelligence to modernize

🎯 Requirements

• Education: Bachelor’s degree in Business or a related field, or equivalent professional experience.
• Leadership Experience: At least eight years of progressive customer service leadership experience
• Multi-Business Environment: Experience in a holding company, franchise, multi-brand retail or
• Strategic Standardization: Demonstrated ability to establish consistent service standards and
• Stakeholder Management: Strong ability to influence and collaborate with senior leaders and
• Customer Experience Expertise: A proven ability to identify customer needs, resolve service

🎁 Benefits

• Healthcare Coverage: Medical, dental, and vision insurance.
• Retirement Savings: 401(k) plan.
• Parental Leave: Paid parental leave.
• Paid Time Off: Paid holidays and paid time off.
• Disability Coverage: Short-term and long-term disability insurance.
• Employee Support: Access to an Employee Assistance Program.