National Workforce Information Representative

📋 Description

• Respond to customer inquiries through phone, email, text, chat, IVR/self-service tools, and other
• Provide clear and accurate information using approved knowledge bases, standard operating
• Deliver Tier 1 customer support, including information services, referrals, order intake and
• Gather, document, and maintain accurate customer and case information in designated systems.
• Assess customer needs, resolve inquiries within established authority, and escalate issues that
• Handle sensitive, confidential, crisis, emergency, and challenging interactions professionally and

🎯 Requirements

• High school diploma or GED required.
• U.S. citizenship or permanent resident status required.
• At least 2 years of customer service experience, preferably in a contact center or telephone
• Strong English verbal and written communication skills, with the ability to explain information
• Spanish bilingual proficiency is highly preferred.
• Strong interpersonal and customer service skills, including the ability to build rapport and

🎁 Benefits

• Remote work: Work from home with all necessary work equipment provided.
• Pay: Starting hourly pay of approximately $14.XX per hour, depending on applicable county wage
• Health & Welfare benefit: $5.09 per hour for hours worked, up to 40 hours per week.
• 24/7/365 operation: Multiple scheduling opportunities within a nationwide customer support
• Training and development: Required training, coaching, quality assurance support, and
• Career development: Opportunities to expand knowledge across public-facing programs and customer