NEMEA Customer Success Lead

📋 Description

• Lead and coach the Customer Success team to drive growth.
• Collaborate with Sales, Professional Services, Partners and Product for seamless experience.
• Manage implementations and ensure customers realize Pigment value.
• Build executive partnerships with customer executives and sponsors.
• Define and track KPIs for the team and accounts; deliver results.
• Expand business impact by uncovering new use cases and expansion opportunities.

🎯 Requirements

• Empathetic, empowering leader who inspires teams.
• Executive relationship builder; engage senior stakeholders.
• Strong communicator; present to executives.
• Strategic and analytical; data-driven decision making.
• Deployment experience with SaaS platforms; driving adoption.
• Adaptable and resilient in fast-paced, high-growth environments.

🎁 Benefits

• Competitive package
• Stock options to share Pigment's growth
• Bike2work scheme – greener commute
• Trust and flexible working hours
• Annual offsite and offices in NYC, SF, Toronto, Paris and London
• Remote-friendly environment