Network Account Manager

📋 Description

• Own strategic provider relationships; main point of contact for largest and nationwide provider
• Partner closely with Backup Care to understand provider pain points and identify operational
• Co-create solutions with partners to improve member and provider experience
• Build the function by defining engagement rhythms, success measures, and playbooks
• Manage escalations by owning complex provider issues and coordinating solutions across internal
• Support network growth with the Provider Network team for long-term success

🎯 Requirements

• 3-5+ years in client-, member-, or partner-facing roles with track record of building relationships
• Curious, creative problem-solver who asks good questions
• Comfort with ambiguity and drive to build processes where none exist
• Excellent verbal and written communication skills, especially with external stakeholders
• Proven ability to handle difficult conversations and manage escalations
• Strong attention to detail and organizational skills; good judgment and ownership

🎁 Benefits

• Remote work environment
• Medical, dental, and vision benefits within 30 days of hire
• Retirement savings account with matching contributions
• Mental health benefits
• 15 days paid vacation (up to 25 days) with additional days each year
• Generous parental leave and pregnancy loss leave