Network Customer Relationship Manager

📋 Description

• Manage a portfolio of network customer accounts to protect existing revenue, strengthen customer
• Own re-term, renewal, and upgrade opportunities from customer outreach and pricing requests through
• Apply network and telecom expertise, account data, and customer business context to recommend
• Serve as a primary escalation point for customer issues, facilitate move, add, change, and
• Maintain accurate account documentation, manage a disciplined pipeline for assigned opportunities

🎯 Requirements

• 3+ years of client relations or account management experience.
• 1+ years of sales-related experience in a B2B environment.
• Experience with telecommunications, network, internet, data, cloud, or related technology solutions.
• Experience managing customer renewals, re-terms, upgrades, or conversion opportunities while
• Ability to interpret account data and present complex information clearly to customers and internal
• Clear written and verbal communication skills, strong organization, and sound judgment to manage