Network Escalations Engineer

📋 Description

• Act as primary escalation point for complex network incidents
• Lead advanced troubleshooting and root cause analysis
• Manage high-risk changes, upgrades, maintenance, and restoration
• Provide technical leadership and mentoring to Level 2 Engineers
• Develop and maintain technical standards, docs, and plans
• Contribute to automation, observability, and continuous improvement

🎯 Requirements

• Bachelor's degree in IT/CS/Network Eng/Cyber Security or equivalent
• 5+ years in enterprise/service provider or managed networks/security
• Experience managing escalations, major incidents, and troubleshooting
• Certifications: Fortinet FCP/FCSS, Cisco CCNP, Aruba, Palo Alto, or equivalent
• Strong ITIL service management practices
• Experience mentoring engineers and capability development

🎁 Benefits

• Medical insurance from day one for you and spouse
• Home office setup allowance
• Internet allowance to stay connected
• Gym and wellness allowance
• Regular team events and engagement activities
• Reimbursement for industry certifications