Network Operations Center Specialist

📋 Description

• Staff the console per shift schedule and watch the designated signal surface: cluster health, node
• Acknowledge every page within SLA; classify (actionable / known / noise) and log disposition; feed
• Detect, verify, and escalate within time budgets; operate the escalation matrix (NOC → on-call SRE
• Open and run incident bridges; own stakeholder communications (first update within SLA, then fixed
• Produce first-pass RCA framing (what happened, when, what’s impacted, who’s engaged) and hand it to
• Run structured shift handoffs and durable shift logs; maintain cross-site awareness.

🎯 Requirements

• Experience in a 24/7 operations environment (NOC, SOC, dispatch, mission control, or equivalent).
• Proven ability to acknowledge, classify, and escalate incidents under SLA in a high-signal
• Experience opening and running incident bridges, including stakeholder updates on a fixed cadence
• Excellent written and verbal communication skills; able to write clear updates while an incident is
• Demonstrated pattern recognition across multiple domains (compute, network, storage, and/or
• Experience following, maintaining, and improving operational process (runbooks, escalation