Respond promptly and professionally to inbound SMS and phone inquiries.
Engage patients in empathetic conversations to understand goals.
Schedule consultations using Calendly and internal scheduling systems.
Accurately document interactions, notes, and patient information in CRM and EMR.
Conduct thoughtful follow-ups to encourage scheduling and engagement.
Maintain confidentiality and ensure accurate data entry across systems.

🎯 Requirements

2+ years in client-facing roles (patient intake or similar).
Exceptional written SMS and professional phone communication.
Strong active listening with empathetic style.
On-call availability during scheduled hours.
Proficiency with Excel/Google Sheets and learning new systems.
Prior remote work with Slack/Zoom/Google Workspace/Asana or similar.

🎁 Benefits

Remote role with flexible hours
Growth opportunities with fast-growing global clients
Collaborative, global team environment

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