NOC Engineer

📋 Description

• Diagnose and resolve complex network and customer issues using monitoring tools.
• Perform remote troubleshooting sessions to resolve network issues.
• Plan, implement and manage network changes per Megaport Engineering and suppliers.
• Provide advanced technical solutions and timely resolution of escalated tickets and alerts.
• Identify recurring issues and contribute to root cause analysis and preventive solutions.
• Escalate cases to Level 3 engineering with smooth handover.

🎯 Requirements

• Bachelor’s degree in IT, Networking, or related field.
• 5+ years in network support or infrastructure (ISP, cloud or data center).
• CCNA or JNCIA certification (or equivalent) required.
• Proficiency with MPLS, OSPF, BGP, and other routing protocols.
• Understanding IP configurations, VLANs, MAC management, switching, routing.
• Hands-on experience with Cisco, Juniper, Nokia, OpenGear.
• Proficiency with tools and systems used in technical support and network operations.

🎁 Benefits

• Hybrid work model with team in-office Tue–Thu; remote days allowed.
• Annual 5% performance-based incentive bonus.
• Statutory offering and competitive package.
• Birthday Leave – paid day off.
• Generous training allowance + 5 days paid study leave annually.
• Health & wellness programs and mental well-being support.