NOC Engineer, Supervisor

📋 Description

• Provide oversight no NOC workflows to ensure critical issues are resolved with due urgency.
• Manage impacts to compute, storage, and network resource pools to meet SLA commitments.
• Respond to customer escalations during business hours and as part of a shared on-call rotation.
• Lead incident management and drive impact prevention actions.
• Create and maintain clear documentation, standards, and runbooks for your focus area.
• Drive automation efforts to reduce toil and extend observability in your focus area.

🎯 Requirements

• College diploma or university degree in computer science, engineering, or related field, and/or
• 5+ years experience with directly supporting customers using compute infrastructure at scale in
• 5+ years hands-on experience in network and systems operations in large scale compute environments.
• Experience supporting OpenStack or similar open cloud platforms, or strong adjacent experience with
• Solid understanding of network technologies including VLANs, VXLAN, OSPF, BGP, NSX or similar SDN

🎁 Benefits

• Work with bright, driven peers from a range of educational and professional backgrounds including
• Design and pitch new products, services, and other initiatives to a leadership team consisting of
• Debate ideas and alternatives in a truly meritocratic setting where the learning curve is steep and
• Build a lifelong network of friends and professional connections at the cutting-edge intersection