NOC Services Engineer

📋 Description

• Monitor and assess alerts across multiple client systems, infrastructure platforms, and monitoring
• Determine alert severity, business impact, and whether events represent genuine incidents
• Prioritise concurrent alerts and ensure critical issues receive appropriate attention.
• Escalate incidents to the appropriate technical resources when deeper investigation or remediation
• Reduce unnecessary alert noise by refining thresholds, monitoring logic, and alerting practices.
• Develop and maintain role-based monitoring across servers, endpoints, network devices, and security

🎯 Requirements

• Minimum 3 years of MSP NOC or infrastructure experience.
• Strong L2–L3 capability with the technical judgement to independently assess infrastructure alerts
• Strong understanding of Windows infrastructure and Windows Event Logs, including the ability to
• Hands-on Microsoft 365 administration experience across Entra ID, Exchange Online, and Conditional
• Strong Windows Server administration skills covering Active Directory, DNS, DHCP, Group Policy, and
• Solid networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, site-to-site and client VPNs

🎁 Benefits

• Get paid in Australian Dollars.
• Medical insurance from day one for you + spouse (or parents if unmarried).
• Generous OPD coverage from doctor visits to all your medical needs.
• Home office setup allowance to build your ideal workspace.
• Internet allowance to keep you connected.
• Gym & wellness allowance to stay fit and balanced.