NOC Technician

📋 Description

• Monitoring the system performance, services in the cloud infrastructure to ensure the availability
• Performing regular checks on systems, services in the infrastructure
• Provide timely response to all incidents, outages, and performance alerts. Categorize issues for
• Monitor and Identify events proactively resolving issues.
• Respond & Resolve Customer escalations within the SLA window.
• Turn up customer applications & services in accordance with standard procedures.

🎯 Requirements

• Minimum of 1 year of related experience in a software support position
• Intermediate level knowledge on Cloud Technology (Azure, GCP, AWS, etc.)
• Mid-Level technical knowledge in at least one of the following categories.
• Telephony configuration and troubleshooting
• Knowledge of PBX, ACD, CTI, VoIP and IVR applications.
• Proficient in SIP, RTP, ISDN and other VoIP technologies

🎁 Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan