Lead, coach, and develop the Number Operations team, setting goals and conducting regular 1:1s.
Monitor workload and queue health; ensure fair ticket distribution and SLAs.
Define and track KPIs (porting, provisioning, SLA) and report to seniors.
Identify process improvements to increase efficiency and scale as Aircall expands into new markets.

🎯 Requirements

Experience leading operations or support teams.
Hands-on in number provisioning, porting, and inventory management.
Familiar with telecom regulations and carrier documentation.
Strong cross-functional collaboration with engineering and product.
Data-driven, with KPI tracking and reporting.

🎁 Benefits

Growth opportunities and Aircall's momentum.
Focus on work-life balance and people-first culture.
Fast-learning environment with entrepreneurial spirit.
45+ nationalities; diverse, cosmopolitan team.
Competitive salary and benefits package.

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