Offboard Operations Expert

📋 Description

• Oyster Offboard Operations Expert in Lifecycle Operations, remote-friendly.
• Primary contact for sensitive employment and offboarding cases; guide customers through complex
• Collaborate cross-functionally with CS, HR, finance, product, and legal teams.
• Meet weekly service delivery goals, SLAs, and CSAT metrics.
• Lead small bulk offboardings (5+ team members) and optimize playbooks/workflows.
• Ensure data accuracy on Oyster platform and share knowledge with the team.

🎯 Requirements

• 3+ years in customer service or customer-facing operations with HR/People admin background.
• Experience managing complex cases and bulk workflows.
• Strong SLA/metric focus with CSAT and turnaround goals.
• Process-oriented, self-service playbooks, asynchronous tools, cross-functional collaboration.
• Empathic, human-centered support during sensitive transitions.
• Analytical curiosity and excellent time management; collaborative and adaptable.

🎁 Benefits

• Work from anywhere; remote-first company.
• Paid time off: 40 days per year (varies by country).
• Mental health support and wellbeing initiatives.
• WFH stipend for laptop and home office setup.
• Flexible parental leave and other wellbeing accommodations.