Offline Customer Support Officer (Delta)

📋 Description

• First point of contact for walk-in customers nationwide; respond on WhatsApp.
• Provide prompt, accurate responses to customer inquiries and service requests.
• Log all customer support requests for tracking and follow-up.
• Coordinate with internal teams for timely issue resolution.
• Escalate complex or unresolved issues to Regional/State Team Lead.
• Maintain confidentiality and data privacy of customer information.

🎯 Requirements

• 1-2 years of relevant customer service experience.
• BSc or HND degree; NYSC completed.
• Excellent written and verbal communication for walk-ins and WhatsApp.
• Strong problem-solving and issue-resolution abilities.
• Meticulous data logging and documentation.
• Data privacy and confidentiality compliance.

🎁 Benefits

• Competitive compensation, benefits, and career growth opportunities.
• Support for professional development.