Offline Customer Support Officer (Oyo)

📋 Description

• Serve as first contact for walk-in customers nationwide and WhatsApp inquiries.
• Provide prompt, accurate responses to customer inquiries and service requests.
• Log all customer support requests for tracking and follow-up.
• Coordinate with internal teams for timely issue resolution.
• Escalate complex issues to Regional/State Team Lead as needed.
• Adhere to approved communication scripts and service guidelines.

🎯 Requirements

• 1-2 years of relevant customer service or support experience.
• BSc or HND required.
• NYSC completion or valid exemption certificate.
• Excellent written and verbal communication for walk-ins and WhatsApp.
• Strong problem-solving and issue-resolution abilities.
• Data privacy and confidentiality adherence.

🎁 Benefits

• Competitive compensation, benefits, and career growth opportunities.
• Support for professional development.