Ombudsman Assistant - PCD

📋 Description

• Receive, register, and track customer complaints and feedback (Ombudsman)
• Conduct preliminary analyses, request needed information from departments
• Monitor regulatory deadlines and ensure timely responses
• Prepare clear responses in line with internal policies and regulatory requirements
• Support management reports and Ombudsman performance indicators
• Maintain updated records and controls of customer cases

🎯 Requirements

• Experience in Customer Service, Ombudsman, Compliance, or related areas
• Proficiency in Microsoft Office Suite, especially Excel
• Strong written and verbal communication skills
• Excellent organizational, attention to detail, and analytical abilities
• Knowledge of Central Bank regulations (BCB Resolution No. 28)
• Experience with complaint management systems and performance indicators

🎁 Benefits

• WAVES Program: annual bonus based on performance
• Meal Allowance: flexible meal card
• EBANX Education: financial support for study programs
• EBANX Health: medical and dental coverage
• EBANX Family: childcare assistance and parental leave
• Life Insurance: 100% employer-paid coverage