Provide remote L1/L2 technical support via phone, email, and chat.
Troubleshoot hardware and software incidents in enterprise environments.
Investigate problems in Windows Server, Linux, and VMware environments.
Analyze system behavior, identify causes, and provide technical solutions.
Assist customers in server configuration, installation, and administration processes.
Manage and document incidents in ticketing systems.

🎯 Requirements

1–3 years of experience in Technical Support, Infrastructure Support, or IT Helpdesk.
Basic knowledge of enterprise server architecture and hardware components.
Knowledge of Windows Server administration, Linux environments, or VMware virtualization.
Experience with troubleshooting and incident management processes.
Analytical thinking and good problem-solving skills.
Ability to work independently in a dynamic technical environment.

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