Onboarding Coach

📋 Description

• Train clients on the Cloudbeds system via video, phone, and email.
• Tailor onboarding to fit each hospitality business.
• Answer questions and troubleshoot issues across multiple channels.
• Build client relationships to promote loyalty and product adoption.
• Partner with Sales to define success, ROI, and retention.
• Record activities in Salesforce and collect client feedback.

🎯 Requirements

• Communicate product offerings clearly; synthesize feedback for internal teams.
• Share customer insights across departments to drive alignment.
• Manage multiple projects or accounts with strong organizational skills.
• Empower clients to become self-sufficient during onboarding.
• Fluency in English and French; 2+ years in customer-facing roles.
• Hospitality exp: 1+ year in Front Desk/Revenue Manager.

🎁 Benefits

• Remote First, Remote Always.
• PTO in accordance with local labor requirements.
• Monthly Wellness Fridays - extra-long weekend every month.
• Fully Paid Parental Leave.
• Home office stipend based on country of residency.
• Cloudbeds University professional development courses.