Onboarding Coach - Guest Experience - LATAM

📋 Description

• Champion our core principle: Standardize the repeatable, personalize the meaningful.
• Drive Operational Excellence by partnering with Sales and Product to transform onboarding feedback
• Embody the Caring Rebel Mindset by maintaining full client context throughout the onboarding
• Facilitate the Full Customer Journey for Guest Experience and Marketing via video, phone, and email.
• Define and Deliver Success by partnering with Sales to establish clear success metrics and drive
• Build Lasting Loyalty by cultivating strong customer relationships.

🎯 Requirements

• Over 3 years of 5-star hospitality experience in key roles (Front Office or Revenue Manager) within
• Deep expertise in Guest Experience communications.
• Proven ability to translate complex, AI-driven concepts (Revenue Intelligence) into clear
• Exceptional communication with empathy and a relentless customer-focused approach.
• Ability to empower clients to become self-sufficient during onboarding.
• Ability to manage multiple projects or accounts simultaneously with strong organizational skills.

🎁 Benefits

• Remote First, Remote Always
• PTO in accordance with local labor requirements
• Fully Paid Parental Leave
• Home office stipend based on country of residency
• Professional development courses in Cloudbeds University
• Access to professional development, including manager training, upskilling, and knowledge transfer