Onboarding Coach - NORAM

📋 Description

• Onboard clients with training and ongoing support via video, phone, or email.
• Resolve inquiries and troubleshoot issues across channels.
• Partner with Sales to define success, ROI, and retention.
• Build strong client relationships to promote product adoption.
• Record activities in Salesforce and share product feedback.
• Develop knowledge of Cloudbeds products and client needs.

🎯 Requirements

• 1+ year hospitality experience (e.g., Front Desk, Revenue Manager).
• 2+ years in customer-facing roles.
• Strong communication with empathy and customer focus.
• Proficiency with Salesforce and CRM basics.
• Ability to train clients and create materials.
• Comfortable working across multiple projects and teams.

🎁 Benefits

• Remote-first culture with ongoing remote work.
• PTO per local labor rules.
• Monthly Wellness Fridays for longer weekends.
• Fully paid parental leave.
• Home office stipend based on residency.
• Professional development via Cloudbeds University.