Onboarding Consultant I, Guest

📋 Description

• Leverage Toast product knowledge and PM skills to onboard owners before Go-Live.
• Conduct consultation meetings guiding customers through Toast guest-facing modules.
• Create best practices for managing daily restaurant ops using Toast modules.
• Consult with clients to determine config needs before go-live and relay needs to the team.
• Raise requests on behalf of customers for onboarding technical issues.
• Act as product expert, answer questions and troubleshoot during onboarding.

🎯 Requirements

• 3+ years in customer satisfaction and business operations, or restaurant industry exp.
• Success operating independently amid competing priorities in a fast-changing env.
• Proven track record of meeting and exceeding goals.
• Excellent communication, organizational, and influencing skills.

🎁 Benefits

• Competitive compensation and benefits.
• Hybrid work model with in-person collaboration.
• Inclusive, diverse culture baked into our recipe.
• Locations by region; learn in-office expectations.