Onboarding Manager

📋 Description

• Support onboarding projects and guide new customers through the transition from sales handoff to
• Develop and implement onboarding strategies that address customer needs and encourage long-term
• Deliver engaging training sessions to help clients understand and effectively use the available
• Proactively communicate with customers throughout the onboarding process, identifying potential
• Collaborate with onboarding team members and internal stakeholders to ensure smooth implementation
• Gradually assume responsibility for managing an individual client portfolio and overseeing

🎯 Requirements

• Previous experience in the affiliate marketing industry, with a good understanding of its
• Experience in customer onboarding, account management, customer success, training, or a related
• Strong passion for training and education, with the ability to lead engaging live sessions and
• Excellent verbal and written communication skills, with the ability to build trusted relationships
• Strong project management and organizational abilities, including the capacity to coordinate
• Proactive problem-solving skills and the ability to identify customer challenges and develop

🎁 Benefits

• Competitive annual base salary: $81,000–$99,000, depending on experience, expertise, and work
• Eligibility for participation in a company profit-sharing bonus plan.
• Medical, dental, and vision insurance options.
• Basic life insurance coverage.
• Short-term and long-term disability insurance.
• 401(k) retirement savings plan with company matching.