Onboarding Manager

📋 Description

• Lead live onboarding sessions and virtual trainings for new customers.
• Educate customers on new features, updates, and best practices.
• Create and maintain enablement materials: trainings, guides, workshops.
• Collaborate with Sales and Customer Success for smooth transitions.
• Support onboarding and training initiatives for new CS team members.
• Identify customer goals and adoption opportunities to reach value quickly.

🎯 Requirements

• 2+ years in a customer-facing role (onboarding, CS, training, SaaS).
• Strong ability to explain technical concepts simply.
• Experience creating and delivering training materials.
• Excellent organizational skills to manage multiple projects.
• Confidence facilitating live virtual training sessions.
• Strong communication and customer-first mindset.

🎁 Benefits

• Opportunity to work with an innovative AI-powered technology platform.
• Remote-friendly work environment with flexibility.
• Chance to directly impact customer satisfaction, adoption, and retention.
• Collaborative environment across Customer Success, Sales, Product, and Marketing.
• Opportunity to contribute to scalable onboarding programs and customer education strategies.
• Professional growth opportunities within a fast-moving technology environment.