Own and manage the onboarding process for our largest customers from pre-sales through successful onboarding closeout
Partner closely with Account Executives to ensure smooth customer handoff experience
Understand customer goals and successfully manage their onboarding timeline towards value
Collaborate with Technical Account Managers, Designer Advocates, and Product Support to drive a seamless customer onboarding experience
Report on metrics and customer feedback to assess the impact of successful onboarding and to help identify new customer initiatives and product opportunities
Develop content and enablement resources for customers to use for training/education and to help accelerate product adoption

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