Onboarding & Member Success Coach

📋 Description

• Conduct short, personalized onboarding and coaching sessions with new members to introduce them to
• Guide users through the platform, explain its features, and help them identify relevant training
• Encourage member engagement and activation by motivating users to explore available resources and
• Act as the primary point of contact for members during their initial onboarding experience
• Understand individual learning preferences and challenges, adapting communication and
• Identify common questions, onboarding difficulties, and engagement barriers, sharing actionable

🎯 Requirements

• Excellent verbal and written communication skills, with the ability to explain information clearly
• A strong customer-oriented mindset and genuine interest in helping people access learning
• A proactive and self-motivated approach, with the ability to take initiative, anticipate user
• Basic technical proficiency and confidence using digital platforms, online tools, and communication
• Strong interpersonal skills, empathy, and the ability to understand different learning needs and
• Reliability, organization, and the ability to work independently while contributing effectively to

🎁 Benefits

• Fully remote collaboration, offering the flexibility to work from anywhere.
• Flexible working hours that can be adapted to a freelancer's schedule.
• Opportunity to contribute to a meaningful, people-centered learning and development product.
• Collaboration with an experienced, friendly team in a supportive environment with flat hierarchies.
• Free access to the platform's training courses and learning resources.
• Opportunity to develop your coaching, communication, onboarding, and customer success skills.