Onboarding Project Manager

📋 Description

• Own and manage the end-to-end onboarding lifecycle for mid-market customers, from sales handoff
• Define project scope, timelines, milestones, and deliverables to ensure successful and timely
• Serve as the primary point of contact for onboarding mid market customers, driving clear
• Lead customer meetings including pre-kickoff, kickoff, project check ins, and go-live milestones
• Proactively identify and manage risks, dependencies, and escalation points to maintain project
• Coordinate cross-functional collaboration across Sales, Onboarding, Product, Support, Professional

🎯 Requirements

• Fluency in Thai, and English at a business-professional level, both written and spoken
• Minimum 4 years of experience in hotel operations or hotel management
• At least 2 year of project management experience within a SaaS or customer-facing environment
• Proven ability to manage multiple projects simultaneously while maintaining strong attention to
• Experience coordinating cross-functional stakeholders and driving projects through completion in a
• Strong communication, relationship management, and customer-facing presentation skills

🎁 Benefits

• Remote First, Remote Always
• PTO in accordance with local labor requirements
• Monthly Wellness Fridays - enjoy an extra-long weekend every month
• Fully Paid Parental Leave
• Home office stipend based on country of residency
• Professional development courses in Cloudbeds University